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Ombudsman system

With a view toward ensuring the reporting of information about potential violations of laws or regulations applicable to the conduct of our business (corruption/bribery, fraud, competition and antitrust laws and other comparable irregularities), Lufthansa has set up an ombudsman system. This is an additional preventive measure to ensure legal and ethical business conduct and to help protect Lufthansa and its staff.

The ombudsman function is performed by an external lawyer who is not a Lufthansa employee. The concerned party can submit information to the ombudsman by phone, in writing (email, letter, fax), or in person. The aim is a personal meeting or a personal telephone conversation between the ombudsman and the concerned party. If a concerned party prefers not to disclose his/her identity to Lufthansa, the ombudsman will report the facts brought to his attention to Lufthansa while keeping the concerned party's name and identity confidential.

Confidentiality is ensured through the lawyer’s professional obligation of secrecy and his right to refuse to give evidence. In fact, Lufthansa and the ombudsman have expressly agreed to waive the disclosure of the concerned party's identity and the surrender of any records and other information obtained, unless the concerned party explicitly agrees to disclosure.

Please note: The ombudsman does not carry out services to the customer. Complaints concerning flight and baggage irregularities or requests concerning bookings will not be processed or received nor will they be forwarded.

Contact person

Frédéric Depeille

Senior Investor Relations Manager
+49 69 696 28013

 

Patricia Minogue

Investor Relations Manager
+49 69 696 28003

Frédéric Depeille
Senior Investor Relations Manager
+49 69 696 28013

 

Patricia Minogue
Investor Relations Manager
+49 69 696 28003

 

Anja Tott
Investor Relations Manager,
Share register
+49 69 696 - 28009

 

Malin Schollmeyer
Investor Relations Manager,
Annual General Meeting
+49 69 696 - 28010

Christian Rasim
Head of Creditor Relations
+49 69 696 - 72317

 

Stefan Rost
+49 69 696 - 72318

Ombudsman

Dr. Buchert & Partner,
Rechtsanwälte,
Partnerschaftsgesellschaft mbB


Contact details