Ombudsman system

The Lufthansa Group relies on the early reporting of potential legal violations to contain the effects of such situations and to prevent further damage (such as penalties, criminal/anti-trust proceedings and loss of reputation). 

In the event that employees, business partners or customers of the Lufthansa Group have a concrete reason to believe that:   

  • White collar crimes (e.g. corruption, bribery, fraud, embezzlement)
  • Infringements of anti-trust law
  • Insider trading or market manipulation 

are taking place, we strongly encourage them to get into direct contact with the Corporate Compliance Office or with our external Ombudsman, Dr. Rainer Buchert.

The Ombudsman is a freelance attorney who is not an employee of the Lufthansa Group. As a neutral, independent contact, the Ombudsman takes complaints in writing or by telephone and provides them to the Corporate Compliance Office in an anonymized form, if this is what the complainant wishes. The identity of the complainant is protected by attorney-client privilege. Moreover, the Lufthansa Group has contractually agreed not to request access to any legally privileged information and to be informed of the complainants´ name only following his/her express consent.

Please note that the Ombudsman does not perform customer service tasks. Therefore, he does not deal with any complaints regarding flight and baggage irregularities or bookings, and will not pursue any such concerns.

Ombudsman

Dr. Buchert

Dr. Buchert & Partner
Rechtsanwälte, Partnerschaftsgesellschaft mbB