Contact details - Ombudsman

Dr. Buchert & Partner Rechtsanwälte, Partnerschaftsgesellschaft mbB

Tel.: +49 69 710 33 33 0
Tel.: +49 6105 92 13 55
Fax: +49 69 710 34 44 4
kanzlei(at)dr-buchert.de
www.dr-buchert.de/en/ombudsman/

Contact Form

Address:
Bleidenstraße 1
60311 Frankfurt am Main
Germany

To contact our ombudsman from Germany or many other countries please dial the toll-free number: +800 5757 6868

Reachability of the Ombudsman

Country

Provider

Landline

Mobile Phone

Pay phone

Argentina

Telefónica Argentina
Telecom Argentina (Telintar)

X
X

-
-

-
X

Australia

Optus
Reach (Telstra)

X
X

X
X

X
X

Austria

Telekom Austria

X

X

X

Belarus

Beltelecom

-

-

-

Belgium

Belgacom

X

-

X

Brazil

Embratel

X

X

X

Bulgaria

Vivacom

X

X

-

Canada

Tata Communications

X

-

X

China

China Telecom
China Netcom

X
X

-
-

-
-

Croatia

Hrvatski Telekom

X

X

X

Cyprus

CYTA

X

X

X

Czech Republic

Telefónica O2

X

X

X

Denmark

TDC

X

X

X

Estonia

Elion

X

-

X

Finland

Elion

X

X

-

France

Orange

X

X

X

Germany

 

Deutsche Telekom AG

X

X

X

Greece

OTE Globe

X

-

-

Hong Kong

Reach HK

X

X

X

Hungary

Magyar Telekom Ltd.

X

X

X

Iceland

Siminn (Iceland Telecom)

X

X

-

Ireland

eircom

X

-

-

Israel

013 netvision (Barak)
Bezeq International
012 Smile

X
X
X

X
X
X

X
X
X

Italy

Telecom ltalia

X

-

-

Japan

SOFTBANK TELECOM Corp.
KDDI
NTT Communications

X
X
X

-
-
X

X
X
-

Korea

LG Telecom
Korea Telecom
ONSE Telecom

X
X
X

X
X
X

X
X
-

Latvia

Lattelecom

X

-

-

Lithuania

Lietuvos Telekomas

X

-

X

Luxembourg

PTT Luxembourg

X

X

X

Macedonia

Makedonski Telekom AD

X

-

X

Malaysia

Telekom Malaysia Berhad

X

-

-

Malta

Maltacom p.l.c.

X

-

X

Netherlands

KPN

X

X

X

New Zealand

Telecom NZ

X

X

X

Norway

Telenor

X

X

X

Philippines

PLDT

X

-

X

Poland

Polish Telecom

X

X

X

Portugal

PT Comunicacoes

X

X

X

Russia

Rostelecom
Sovintel

X
X

X
X

X
-

Singapore

Singapore Telecommmuncations Ltd.

X

X

-

Slovakia

Slovak Telecom

X

X

X

Slovenia

Telekom Slovenije

X

X

X

South Africa

Telcom SA

X

X

X

Spain

Telefónica

X

X

X

Sweden

Telia

X

X

X

Switzerland

Swisscom

X

X

X

Taiwan

Chunghwa Telecom

X

X

X

Thailand

CAT Telecom

X

X

-

Turkey

Türk Telekom

X

-

-

United Kingdom

British Telecom
Vodafone (C&W)

X
X

X
X

X
X


In countries listed below please call the respective toll-free number:

USA: 1 855 683 1416
Chile: 1230 0201011
Egypt: 0800 0000782
India: 000800 1005779
Mexico: 0 1800 1231861
Romania: 0800 896151
Ukraine: 0800 503342

Ombudsman

Dr. Buchert

Dr. Buchert & Partner
Rechtsanwälte, Partnerschaftsgesellschaft mbB