Human rights risks, human rights violations, the violation of environmental obligations, economic crimes and other illegal business practices are extremely damaging for those affected, the Lufthansa Group and society. Your report can help to discover risks and detect misconduct, put an end to it and prevent damage from happening.
If you have reasonable grounds to suspect that employees or executives of the Lufthansa Group, a supplier,sub-supplier are committing breaches of due diligence or violations according to the Whistleblower Protection Act (Hinweisgeberschutzgesetz) such as for example:
- Human rights violations (child labour, forced labor or modern slavery, unequal opportunities, disregard of occupational health and safety obligations, violations of freedom of association, withholding of an adequate wage, etc.)
- Violations of environmental obligations (especially in the area of hazardous waste, mercury or persistent organic pollutants)
- Criminal offenses (for example corruption, fraud, embezzlement)
- Money laundering
- Infringements of competition, anti-trust and state aid laws
- Insider trading or market manipulation
- Conflicts of interest
- Embargo or export control breaches
- Data protection violations
please use our electronic whistleblowing system or contact our ombudsperson.
We have also set up the e-mail address humanrights(at)dlh.de for tips on human rights violations or the violation of environment-related obligations. Information on human rights risks, human rights violations or the violation of environment-related risks will be handled by the Lufthansa Group in accordance with the provisions of the Lufthansa Group's Rules of Procedure pursuant to Section 8 of the German Supply Chain Due Diligence Act (Lieferkettensorgfaltspflichtengesetz).
Electronic Whistleblowing System
With the help of our electronic whistleblowing system you can easily, safely and if you wish anonymously report an incident. The system enables you to send encrypted and secure messages to the Lufthansa Group Corporate Compliance Office.
Further information, including access to the system can be found here
Ombudsperson
The ombudsperson is a freelance attorney who is not an employee of the Lufthansa Group. As a neutral, independent contact, the ombudsperson will take your complaints in writing or by telephone. If you wish, the ombudsperson will forward your report anonymously to the Lufthansa Group Corporate Compliance Office.
Information on the Lufthansa Group internal processing of reports in accordance with the Whistleblower Protection Act (Hinweisgeberschutzgesetz):
Reports can be submitted by individuals who have obtained information on potential violations in connection with or in preparation of their professional business relationship with Lufthansa Group. The internal reporting channels of Lufthansa Group are open to employees as well as to external parties, such as customers, business partners or other persons, who would like to submit a report in connection with Lufthansa Group.
The Lufthansa Corporate Compliance Office assesses the applicability of the Whistleblower Protection Act as well as the plausibility of a report. Information on violations that are outside the scope of the Whistleblower Protection Act will be forwarded to the responsible department for further processing. In case of violations within the scope of the Whistleblower Protection Act, the necessary follow-up measures are initiated, and the whistleblower will be informed accordingly (see below "Feedback and dialogue"). Involvement of other specialist departments of Lufthansa Group might be required in individual cases to clarify an incident.
If a contact option has been provided by the whistleblower (for example, by setting up an anonymous postbox in the electronic whistleblowing system), whistleblowers will receive a confirmation of receipt within seven days after submission of the report. Follow-up questions which may arise in course of the investigation of a report will be addressed to the whistleblower via the same channel, if such a contact option has been granted by the whistleblower. For reports within the scope of the Whistleblower Protection Act, whistleblowers who have set up a contact option will receive individual feedback on the status of the investigation and follow-up measures taken at the latest three months after receipt of the report.
Employees who report potential violations in good faith or support Lufthansa Group in course of an investigation upon request are protected against associated disadvantages and retaliation measures to the full extent of the Whistleblower Protection Act. This includes, in particular, disciplinary measures such as transfer, suspension, warnings or termination. Potential cases of retaliation against protected whistleblowers will be pursued in the same manner as the reported violations in accordance with the Whistleblower Protection Act. This non-retaliation policy does not apply to whistleblowers who intentionally misuse the whistleblowing systems by providing false or unjustified reports.
Lufthansa Group protects the identity of the whistleblowers as well as persons who are the subject of a report and other persons mentioned in a report to the full extent of applicable laws.
The disclosure of information that allows to identify the person of the whistleblower is to other functions is subject to the consent of the whistleblower. Exceptions to this general rule are only made in specific permissible cases according to Sec. 9 of the Whistleblower Protection Act, for example in criminal proceedings upon request of the law enforcement authorities.
Information on the identity of persons who are subject of a report and other persons mentioned in a report may be shared internally with responsible departments, where this is required in order to follow-up on a report.
Further information can be found in the respective reporting channels.
External reporting channels of the authorities
Whistleblowers can also directly contact the external reporting channels of the Federal Government at the Federal Office of Justice, the Federal Financial Supervisory Authority and the Federal Cartel Office as well as additional external reporting channels on regional level, if any. It should be noted that the investigation of the report and the adherence to the Whistleblower Protection Act in this case lie exclusively within the responsibility of the external reporting channel. Lufthansa Group cannot assume any responsibility or guarantee any protective measures in this respect.